Shipping and Returns
We generally ship all items via USPS Priority or Express Mail. You can use our shipping estimater, found on the shopping cart page, to check our shipping rates. Some items such as software are available as a download, so no shipping cost will be charged.
We will try to ship your item within 24-48 business hours.
We accept returns on non-software items within 14 days of receipt. Please contact us to request a return authorization before you send us the merchandise. The refund will be issued minus shipping costs. In some cases, we may charge a 15 percent restocking fee. Items must be returned in their original condition with all original materials and accessories included.
If you receive a defective item, please contact us for replacement. Be sure to request an RMA before returning an item.
Software items including downloads may not be returned. Please ask us any questions before making a purchase.
Free Matter for the Blind
Due to the unreliability of shipping mail free matter, we do not offer this as a shipping method to our customers. Free matter shipping is limited to specific institutions and types of mail and is generally not allowed by the postal service for the items we sell.